Need assistance? Whether you’re looking for the perfect number, a new device, or help with your plan, we’re here to guide you every step of the way. Let us make your mobile experience seamless and stress-free.
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Customer Support
Give us a call at (800) NYM-5000
or (212) 800-CARE
Manage Account
Download the self-service App or log in at my.nymobile.com
How It Works
The hardest part is picking only one perfect number! There are so many combinations to choose from.
✓ Are you seeing Angel Numbers everywhere? Pick your favorite and carry it with you as your new phone number.
✓ Do you have a vanity license plate you want to turn into a phone number?
✓ Is your child's birth date the most easy-to-remember number you know?
✓ Does your business name or industry fit perfectly into a phone number?
We have millions of options to choose from! Simply select "Get Started" to start searching for your perfect number. If you find more than one, go ahead and get it. We offer a Multi-Line discount of $5 per line, per month, for up to 100 lines.
If you want to port your current phone number from your current carrier to New York Mobile, you can do that too. Contact your carrier to make sure your phone is unlocked and get your account number and transfer PIN. You'll need the information to check out.
Are you seeing Angel Numbers everywhere? Pick your favorite and carry it with you as your new phone number.
Do you have a vanity license plate you want to turn into a phone number?
Is your child's birth date the most easy-to-remember number you know?
Does your business name or industry fit perfectly into a phone number?
Your journey to perfect connectivity starts here.
Explore our seamless step-by-step process to find your ideal phone number, choose a plan, select a device, and get connected with ease. Ready to begin? Let’s find the perfect mobile solution tailored just for you.
1
Pick
your perfect
number
2
Decide
to license or
buy over time
3
Choose
your plan or
service
4
Select
a device or
bring your own
5
Complete
account setup
and activate!
How to Activate
How you activate your new service mostly depends on your device. During the purchase process we'll ask you:
✓ If you want to bring your own phone or buy a new one
✓ If you're bringing your own phone, we'll ask you to input your IMEI
(New York Mobile doesn't only enable the use of your second SIM, we encourage it!)
✓ Select your SIM type based on the IMEI check
eSIM activations get an email with a QR code you can scan to activate your service. eSIM activations are so quick, if you blink you might miss it!
Physical SIM cards are mailed out so they take a little bit longer, but activating is almost as easy as soon as you put your new SIM in your phone. Please note that some Android users may need to manually input Access Point Name (APN) settings in their device to enable data and MMS. You can find the instructions in our FAQs.
If you want to bring your own phone or buy a new one
If you're bringing your own phone, we'll ask you to input your IMEI
(New York Mobile doesn't only enable the use of your second SIM, we encourage it!)