Refunds and Returns Policies

Return Policy We want you to be completely satisfied with your purchase. Please review our return policy below for details on returning new and Certified Pre-Owned (CPO) devices and accessories. New Devices & Accessories A remorse return is allowed under the following conditions: The device/accessory is in its original, unopened packaging OR The wrong device/accessory was received. Restocking Fee: A 20% restocking fee will apply unless the device/accessory is returned in the original, unopened packaging. Manufacturer’s Warranty: If there is an issue covered under the manufacturer’s warranty, customers should be directed to the manufacturer for assistance. Certified Pre-Owned (CPO) Devices A 20% restocking fee will apply unless: The device is in its original, unopened packaging OR The device was opened, but its condition is not as expected. Remorse Return Timing Request Window: Return requests must be initiated within 20 business days of delivery. Return Window: Once the return is initiated, the device/accessory must be returned within 10 days. After 20 Days If a return request is made after 20 days from delivery, customers who purchased a protection plan may file a claim for any device issues. If returning a device that has been personalized, please perform a Factory reset and turn off Find my iPhone before returning. For any further assistance, please contact our customer support team.