Privacy Information
New York Mobile Privacy Policy
Effective Date: January 1, 2025
1. Overview
New York Mobile (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our wireless services, websites, applications, and other offerings (“Services”).
2. Information We Collect
We collect the following categories of information:
Personal Identifiers: Name, phone number, email address, mailing address, date of birth, government ID.
Payment Information: Credit/debit card details, billing address.
Device Information: IMEI, SIM card identifiers, IP address, device type, operating system.
Usage Data: Call records, message logs, data usage, browsing history (if applicable).
Location Data: Approximate and precise geolocation from your device or network usage.
Customer Service Interactions: Call recordings, chat logs, support tickets.
3. How We Use Your Information
We use your information to:
Provide and maintain your wireless service
Process transactions and payments
Respond to inquiries and provide support
Improve our products and services
Prevent fraud, enforce terms, and comply with law
Send account and promotional communications (with opt-out options)
4. How We Share Your Information
We may share information with:
Vendors and service providers who support our operations (e.g., billing, SIM provisioning, customer service)
Regulatory or law enforcement agencies as required by law
Marketing and analytics partners (only where legally permitted)
Affiliates and in case of a merger, acquisition, or asset sale
We do not sell your personal information as defined under California law.
5. Your Rights and Choices
Depending on your location, you may have the right to:
Access, correct, or delete your data
Opt-out of targeted advertising or sale/sharing of personal data
Request data portability
To exercise these rights, contact us at [email protected] or call (800)NYM-5000.
California, New York, and Florida residents may have additional rights as detailed below.
6. California Privacy Notice (CCPA/CPRA)
California residents can:
Request categories and specific pieces of personal information collected
Request deletion of their data
Opt out of sale/sharing of personal information
Appoint an authorized agent to make requests on their behalf
We do not knowingly collect or share data from individuals under 16 years of age.
7. New York SHIELD Act Compliance
We implement reasonable administrative, technical, and physical safeguards to protect personal data, including encryption, access controls, and secure storage practices.
8. Florida Digital Bill of Rights
For Florida residents:
We do not engage in profiling in furtherance of decisions that produce legal or similarly significant effects.
We do not sell sensitive personal data without express consent.
9. Cookies and Tracking
We may use cookies, web beacons, and similar technologies to analyze usage and personalize content. You may disable cookies via browser settings, but some features may not function properly.
10. Data Security
We follow industry best practices to protect personal information, including encryption, firewalls, and secure access controls. However, no method of transmission is 100% secure.
11. Data Retention
We retain data only as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
12. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect data from minors without parental consent.
PRIVACY DISCLAIMER. WE CANNOT DO NOT GUARANTEE THAT YOUR COMMUNICATIONS WILL BE PRIVATE OR SECURE. IT IS ILLEGAL FOR UNAUTHORIZED PEOPLE TO INTERCEPT YOUR COMMUNICATIONS, BUT SUCH INTERCEPTIONS CAN OCCUR. YOU ARE RESPONSIBLE FOR KEEPING YOUR EMAIL, PASSWORD, AND ALL OTHER ACCOUNT INFORMATION RELATING TO YOUR USE OF COMPANY SERVICE SECURE AT ALL TIMES.
13. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via our website or customer communication channels.
14. Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact:
New York Mobile Privacy Office
One World Trade Center
85th Floor
New York, NY 10007
Email: [email protected]
Phone: (800) NYM-5000 
