New York Mobile

Activating Your New York Mobile Account

All of the devices we sell, and most newer devices on the market, are eSIM capable, which is the fastest and easiest way to activate your new service. Things can get a little trickier if you are transferring your number or inserting a physical SIM, but not to worry - we’ll walk you through it. Remember - Do not cancel service with your current carrier until you complete the entire New York Mobile activation process.

Pre-Activation Tips

Explore our seamless step-by-step process to activate.

1

Charge

Your Phone

Update Software

2

Transferring?

Gather your

Account Info

3

Prepare

SIM or eSIM

QR Code

4

Connect

Your Phone

to Wi-Fi

Check List

Pre-Activation Checklist

Step 1: Your Phone - Since most phones are compatible with our network, make sure your phone is charged up and the software has been recently updated.

Step 2: If Transferring Your Number - Gather your account information to transfer your current number. You’ll need your Account Number, Account PIN or Port Out PIN, and the service address on the account. You can get this by calling your current carrier.

Step 3: Your New York Mobile SIM - Have your New York Mobile SIM or eSIM Voucher.

Step 4: Make sure your device is connected to Wi-Fi.

Inserting Physical SIM

Step 1: To locate the SIM card tray, check the side or bottom edge of your phone. Look for a small hole used to eject the tray.

Step 2: Insert a SIM ejector tool into your phone’s SIM card tray hole. Push gently until the tray pops out. Take careful note of the orientation of the tray and the SIM card within.

Step 3: Next, grab the New York Mobile SIM card from your SIM Kit. It’s a small chip that pops out of a larger plastic card. Pop out the SIM card to the correct size (there are three available) and place it in the tray. The SIM card tray has a small notch in one corner, so the SIM card will only fit one way.

Step 4: Push the SIM card tray back in until it clicks shut. Power cycle your device and your service should be activated.

Locate the SIM card tray

Use SIM ejector tool

Pop out the SIM card to the correct size (there are three available) and place it in the tray

Push the SIM card tray back in until it clicks shut.

eSIM Activation

If your phone is eSIM compatible and you selected eSIM at checkout, check your email for your eSIM Digital Voucher. Scan the QR code and follow the easy on-screen prompts to complete activation. You can also choose to activate your new eSIM on a Secondary line.

1

Check Email

Email with your activation information will be emailed to you.

2

Scan QR Code

Ensure you open email on a device that is not the phone you are looking to activate so you can easily scan the QR code with the phone's camera.

3

Choose eSIM

Just ensure you select the eSIM activation.

4

Complete

It is as easy as that - activation complete!

Bringing Your Own Number?

Additional Information if Porting Your Number

If you’re bringing your phone number from your current carrier, you’ll want the following information handy to successfully activate your service.Most of the info you’ll need from your current carrier is on your latest bill or available in your self service portal. Some carriers require you to call Customer Support. If you can’t find it or your carrier doesn’t provide a bill, contact our activation specialists, and they’ll help you out!

Account number

Account PIN or Port Out PIN (depending on carrier)

Account billing address

Android Data &
MMS Settings

Android APN Settings

Android Setup Instructions - (complete the steps below after you’ve inserted your SIM card and activated your plan)

Step 1: Go into your Android Phone’s Settings

Step 2: Depending upon device type, Select Connections or Network & Internet or can search ‘Access Point Names’ in search box into settings

Step 3: Select Mobile Networks or SIMs > select SIM e.g. NY Mobile

Step 4: Tap Access Point Names (APN)

Note: “If the APN list displays as “NY Mobile” then your device is already configured with correct APN/MMS and proceed to Step 9; however if you’re seeing issues… follow below steps for step by step APN/MMS instructions to update."

Step 5: Tap the 3-dot menu in the top right > Reset to default
Note: After reset if “NY Mobile” appears, please select and move to step 9

Step 6: If after reset “NY Mobile” is NOT displayed then Select ‘+‘ to add a new APN manually, and enter the following information exactly as shown below (Note: inputs are case sensitive)
Name – NY Mobile
APN – wholesale
Proxy – (leave blank)
Port – (leave blank)
Username & Password – (leave blank)
Server – (leave blank)
MMS Settings:
MMSC – http://wholesale.mmsmvno.com/mms/wapenc
Multimedia message proxy – (leave blank)
Multimedia message port – 8080
MCC – 310
MNC – 240
Authentication Type – Not Set
APN Type – default,supl,mms,ia
APN Protocol – IPv4/IPv6
APN Roaming Protocol – IPv4/IPv6
MVNO typeGID
MVNO value - (do not change default values)

Step 7: Tap the 3 dots in the top right corner and select Save

Step 8: Ensure that the new Access Point Name “NY Mobile” is selected

Step 9: Restart your Android phone, or turn Airplane Mode on and then off to reset your device. After your phone powers back up, your device should show Cellular network attached with LTE or 5G (*depending upon device type).

Step 10: We recommend validating your settings have been updated by sending yourself a picture message.

Some settings may differ depending on device and software. If you’re still experiencing issues, please contact customer support.

FAQ

What does it mean if my phone says "Carrier Lock"?

Before bringing your own device make sure your device is Unlocked by contacting Customer Support at your current carrier. You may need to pay the balance on your phone to bring it to New York Mobile.

How do I select my SIM type in my order?

By inputting the IMEi of the phone you want to bring over to NYM, we'll know which SIM type you need. If you don't input the IMEI, the order will default to eSIM. We recommend eSIM for easier and faster activations but not all phones are eSIM or dual SIM capable. Contact Customer Support if you received an eSIM but need a physical SIM. Alternatively, check your specific device with your manufacturer. Here are some common dual-SIM capable devices. **Android phones with dual SIM capability ** - Google Pixel: Pixel 7, Pixel 7 Pro, Pixel 8, Pixel 8 Pro, Pixel 9, Pixel 9 Pro, Pixel 9 Pro XL, Pixel 9 Pro Fold - Samsung Galaxy: S21, S21+, S21 Ultra, S24, S24+, S24 Ultra, S24 FE, Z Flip 6, Z Fold 6 **iPhones with dual SIM capability ** - Apple: iPhone SE (2nd generation) and later, iPhone XR, iPhone XS, iPhone 11, iPhone 12, iPhone 13, iPhone 14, iPhone 15, iPhone 16

How long does it take to transfer and provision my customized number?

Customized numbers, also called Vanity numbers, can transfer very quickly, or take several days to transfer. We facilitate transfers as quickly as possible, however some variables are beyond our control.

How do I set up my MMS and Data configuration (APN) settings?

Access Point Name (APN) Settings for Data and MMS may need to be configured manually, especially for Android devices using a physical SIM. Setup Instructions- (complete the steps below after you've inserted your SIM card and activated your plan if you can't download a web page or send an MMS to yourself) Step 1) Go into your Android Phone's Settings Step 2) Depending upon device type, Select Connections or Network & Internet or can search ‘Access Point Names’ in search box into settings Step 3) Select Mobile Networks or SIMs > select SIM e.g. NYMobile Step 4) Tap Access Point Names (APN) Note: If the APN list displays as “NYMobile" then your device is already configured with correct APN/MMS and proceed to Step 9; however if you're seeing issues... follow below steps for step by step APN/MMS instructions to update. Step 5) Tap the 3-dot menu in the top right > Reset to default Note: After reset if “NYMobile” appears, please select and move to step 9 Step 6) If after reset “NYMobile” is NOT displayed then Select ‘+‘ to add a new APN manually, and enter the following information exactly as shown below (Note: inputs are case sensitive) Name – NYMobile APN – wholesale Proxy – (leave blank) Port – (leave blank) Username & Password – (leave blank) Server – (leave blank) MMS Settings: MMSC – http://wholesale.mmsmvno.com/mms/wapenc Multimedia message proxy – (leave blank) Multimedia message port – 8080 MCC – 310 MNC – 240 Authentication Type – Not Set APN Type – default,supl,mms,ia APN Protocol – IPv4/IPv6 APN Roaming Protocol – IPv4/IPv6 MVNO typeGID MVNO value - (do not change default values) Step 7) IMPORTANT: Tap the 3 dots in the top right corner and select Save Step 8) Ensure that the new Access Point Name “NYMobile” is selected Step 9) IMPORTANT: Restart your Android phone, or turn Airplane Mode on and then off to reset your device. After your phone powers back up, your device should show Cellular network attached with LTE or 5G (*depending upon device type). Step 10) We recommend validating your settings have been updated by sending yourself a picture message. Some settings may differ depending on device and software. If you're still experiencing issues, please contact customer support.

How do I activate a physical SIM card?

If you selected physical SIM during the order process, your SIM card will be mailed to the shipping address you provided. Please wait for its delivery, then open the SIM card and follow the steps. You can find more help activating your SIM at mymobile.com/SIM. Or contact us (212) 212-NYNY (6969).

How do I activate an eSIM?

If you selected eSIM during the order process your eSIM will be emailed to you. After your order is complete, check your inbox for an email from New York Mobile with your eSIM QR code. Simply scan the code with your phone's camera and set up in your device. With New York Mobile's easy eSIM activations and the ability to use the second SIM on your phone you can choose how you want to use your new number when you activate.

Is there an activation fee?

Yes, there is a non-refundable $35.00 activation fee per line, for wireless service or a non-refundable $50 setup fee for Call Forwarding, collected at Checkout.

What's the difference between an eSIM and a regular, physical SIM card?

The main difference between an eSIM and a regular SIM card is that an eSIM is an electronic SIM embedded into a device's hardware by scanning a QR code, while a regular SIM card is a small, removable physical card. An eSIM or electronic SIM, means you can activate your phone faster because you don't have to wait for a physical SIM to be shipped to you.

How do I insert the SIM card in my phone?

To replace a SIM card, you can do the following: 1.) Turn off your phone 2.) Find the SIM tray: The SIM tray is usually located on the side, back, top, or bottom of your phone. 3.) Use a SIM eject tool or paperclip: Insert the tool into the small hole next to the SIM tray and gently but firmly push until the tray pops out. 4.) Remove the SIM card: Lift the SIM card out of the tray. 5.) Insert a new SIM card: Place the new SIM card into the tray with the notch aligned with the tray's notch. 6.) Reinsert the tray: Gently insert the SIM tray back into your phone until it snaps into place.

What do I need from my current carrier before I switch to New York Mobile?

If you’re bringing your phone number from your current carrier, you’ll want the following information handy during your purchase on nymobile.com in order to ensure a successful port of your number from your current carrier. Most of the info you’ll need from your current carrier is on your latest bill or available in your self service portal. Some carriers require you to call Customer Support. If you can’t find it or your carrier doesn’t provide a bill, contact our activation specialists, and they’ll help you out! • Account number • Account PIN or Port Out PIN (depending on carrier) • Account billing address

View All FAQ's

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