New York Mobile

Activating Your New York Mobile Account

Especially if you ordered a customized number and bought your device from us. All of the devices we sell, and most newer devices on the market, are eSIM capable, which is the fastest and easiest way to activate your new service. Things can get a little trickier if you are transferring your number or inserting a physical SIM, but we’ll walk you through it. Remember - Do not cancel service with your current carrier until you complete the entire New York Mobile activation process.

Pre-Activation Tips

Explore our seamless step-by-step process to activate.

Get Your Phone

Charge & Update it

If Transferring

Number Gather

Account Info

Get SIM or eSIM

Voucher QR Code Ready

Wi-Fi

Connect Your Device

Check List

Pre-Activation Checklist

Step 1: Your Phone - Since most phones are compatible with our network, make sure your phone is charged up and the software has been recently updated.

Inserting Physical SIM

Step 1: To locate the SIM card tray, check the side or bottom edge of your phone. Look for a small hole used to eject the tray.

Step 2: Insert a SIM ejector tool into your phone’s SIM card tray hole. Push gently until the tray pops out. Take careful note of the orientation of the tray and the SIM card within.

Step 3: Next, grab the New York Mobile SIM card from your SIM Kit. It’s a small chip that pops out of a larger plastic card. Pop out the SIM card to the correct size (there are three available) and place it in the tray. The SIM card tray has a small notch in one corner, so the SIM card will only fit one way.

Step 4: Push the SIM card tray back in until it clicks shut. Power cycle your device and your service should be activated.

Locate the SIM card tray

Use SIM ejector tool

Pop out the SIM card to the correct size (there are three available) and place it in the tray

Push the SIM card tray back in until it clicks shut.

eSIM Activation

If your phone is eSIM compatible and you selected eSIM at checkout, check your email for your eSIM Digital Voucher. Scan the QR code and follow the easy on-screen prompts to complete activation. You can also choose to activate your new eSIM on a Secondary line.

Check Email

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Scan QR Code

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Choose eSIM

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Complete

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Bringing Your Own Number?

Additional Information if Porting Your Number

If you’re bringing your phone number from your current carrier, you’ll want the following information handy to successfully activate your service.Most of the info you’ll need from your current carrier is on your latest bill or available in your self service portal. Some carriers require you to call Customer Support. If you can’t find it or your carrier doesn’t provide a bill, contact our activation specialists, and they’ll help you out!

Account number

Account PIN or Port Out PIN (depending on carrier)

Account billing address

Android Data & MMS Settings

Android APN Settings

Android Setup Instructions - (complete the steps below after you’ve inserted your SIM card and activated your plan)

Step 1: Go into your Android Phone’s Settings

FAQ

View All FAQ's

Get in touch

Ready to simplify your mobile experience? Whether you have questions or are eager to get started, we're here to help. Connect with us today, and let’s find the perfect plan, number, and device tailored just for you.

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